Customer support chaos,
finally sorted.
SortOut brings all your customer conversations. WhatsApp, Email, Social into one focused interface. Powered by AI, designed for clarity.
Trusted by leading brands:
The clarity your support team
has been waiting for
Unified Stream
Every message, from every channel, sorted into one actionable feed. No toggling, just solving.
Team Sync
Work together without stepping on toes. Assign, discuss, and resolve issues behind the scenes.
SortAI
Let artificial intelligence categorize, prioritize, and draft responses for you automatically.
Move seamlessly between
conversations and tickets
Centralized Command Center
Manage WhatsApp, Email, Live Chat, and Social DMs from a single, powerful window.
Contextual History
See every past interaction with a customer instantly, regardless of the channel they used.
Rich Media Ready
Send photos, documents, and voice notes as easily as text messaging.
Rapid-Fire Responses
Use keyboard shortcuts and canned responses to clear the queue in record time.
Seamless harmony for
your support squad
Whisper Mode
Drop private notes in the chat thread that only your team can see. Collaborate right where the action is.
Smart Assignment
Automatically route conversations to the right specialist based on keywords, language, or load.
Let SortAI handle the noise,
you handle the rest
Intelligent Triage
SortAI labels and prioritizes incoming chats based on sentiment and urgency.
Magic Summaries
Catch up on long threads instantly with AI-generated key point summaries.
Auto-Draft
Let SortAI suggest the perfect reply based on your knowledge base and tone.
Plus everything else you need
to resolve complex issues faster
Real-time Widget
A beautiful, customizable chat widget that feels native to your website.
Workflow Engine
Build powerful if-this-then-that automation rules to handle repetitive tasks.
Pulse Analytics
Live dashboards that show you exactly how your support team is performing.
Fully integrated with
the Intercom platform
Unified Stream
A master view for all customer conversations.
Cloud or Self-Hosted
Deploy SortOut on our scalable cloud or your own private servers.
SortOut Mobile
Carry your helpdesk in your pocket with our iOS and Android apps.
App Ecosystem
Connect with 50+ tools including Slack, Salesforce, and Linear.
Global Ready
Speaks 30+ languages out of the box for international support.
Engagement Campaigns
Don't just wait for tickets. Reach out proactively to drive growth.
Why teams love
getting Sorted
M.P. Sarees
“SortOut handles all our customer queries seamlessly, ensuring every customer feels heard and valued instantly.”
Uttam Purohit
Director, M.P. Sarees
