Privacy Policy

Last updated: January 6, 2026

Introduction

At SortOut, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer service platform. Please read this privacy policy carefully.

🛡️ Our No-Ads Promise

We will never use your data for advertising purposes.

  • Your data is never sold to third parties for advertising
  • We do not display targeted advertisements based on your data
  • We do not share your information with ad networks
  • Your customer conversations are never used for marketing purposes
  • We do not profile you for advertising or promotional campaigns

Information We Collect

We collect information that you provide directly to us, including:

  • Account information (name, email address, company name)
  • Customer service conversation data
  • Payment and billing information
  • Communication preferences
  • Usage data and analytics

How We Use Your Information

We use the information we collect solely to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices and support messages
  • Respond to your comments, questions, and requests
  • Develop new products and services
  • Ensure security and prevent fraud

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

  • Contractual Necessity: Processing required to provide our services to you
  • Legitimate Interests: Improving our services, preventing fraud, and ensuring security
  • Consent: Where you have given explicit consent for specific processing activities
  • Legal Obligation: When we must comply with applicable laws and regulations

Data Controller

SortOut Inc. is the data controller responsible for your personal information. As the data controller, we determine the purposes and means of processing your personal data. For any questions about data processing, please contact us at privacy@sortout.tech.

Data Security

We implement industry-standard security measures to protect your personal information, including:

  • End-to-end encryption for data in transit
  • Secure data storage with encryption at rest
  • Regular security audits and vulnerability assessments
  • Strict access controls and authentication protocols
  • Compliance with international data protection standards

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. When we transfer data internationally, we ensure appropriate safeguards are in place:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Transfers to countries with adequate data protection laws
  • Binding Corporate Rules where applicable
  • Your explicit consent for specific transfers

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. You can request deletion of your data at any time by contacting us.

Your Rights (GDPR)

If you are in the European Economic Area (EEA), you have the following rights:

  • Right to Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your data ("right to be forgotten")
  • Right to Restrict Processing: Request limitation of how we use your data
  • Right to Data Portability: Receive your data in a machine-readable format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@sortout.tech. We will respond within 30 days.

🇺🇸 California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

  • Right to Know: Know what personal information we collect, use, and share
  • Right to Delete: Request deletion of your personal information
  • Right to Opt-Out: Opt-out of the sale or sharing of your personal information
  • Right to Correct: Request correction of inaccurate personal information
  • Right to Limit Use: Limit the use of sensitive personal information
  • Right to Non-Discrimination: Not be discriminated against for exercising your rights

Important: We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising.

Third-Party Services

We may share your information with trusted third-party service providers solely to help us operate our business, such as:

  • Cloud hosting providers
  • Payment processors
  • Analytics services (for product improvement only, not advertising)
  • Customer support tools

All third-party providers are contractually obligated to maintain the confidentiality of your information and are prohibited from using it for any purpose other than providing their services to us.

Cookies and Tracking

We use essential cookies to provide and improve our services. These cookies are necessary for the platform to function properly and cannot be switched off. We do not use cookies for advertising or tracking across other websites.

Children's Privacy

Our service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@sortout.tech
Website: www.sortout.tech